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FAQ
Questions About Rustic and Renewed Decor
General Company Info
Products
Orders
Payments
Shipping
Sustainability
- 01Rustic & Renewed Decor is located in Sarnia, Ontario. We handcraft our products in Southwestern Ontario and ship to customers across Canada.Most orders ship directly from Sarnia. Occasionally, depending on the carrier and delivery option selected, an order may be shipped through London, Ontario.Local Pickup in SarniaFree local pickup is available in Sarnia. When your order is ready, we’ll email you the pickup address and instructions.Ready-to-Ship orders are generally available within three business days.Made-to-Order items are completed within 3 weeks.Custom items timeline will be given with the quote and is dependent on the product. If you have questions about shipping, delivery, or local pickup, please email or call us—we’re happy to help.
- 02In addition to our website, a selection of our products is available through our Etsy shop. We also attend seasonal craft shows and markets throughout Southwestern Ontario. Our website offers the widest selection, including Made-to-Order, Ready-to-Ship, Ready-to-Finish, and fully custom pieces. Upcoming market and craft-show dates are shared on our website and social media.
- 03Your piece will follow the same design and options you selected, but it may not look exactly like the product photo. The photos may show a different wood type from the one you choose, and every board has its own grain, knots, colour and texture. Different wood species—and especially reclaimed wood—can also absorb stain differently. Colours may vary slightly from the photos or appear different on your screen. These natural variations are not defects; they are part of what makes every handcrafted piece unique.
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