FAQ

Located in Sarnia, Ontario – Proudly Serving Canada

Rustic and Renewed Decor is located in Sarnia, Ontario, and we proudly serve customers all across Canada. Most of our orders are shipped right from Sarnia. Sometimes, depending on the shipping option you choose, some orders may be shipped from London, Ontario.

Local Customers:

If you love our rustic creations, you can pick up your order right in Sarnia! We’ll send you the exact pickup address by email when your item is ready. Usually, this takes about 1-3 business days for items that are in stock, and a maximum of 3 weeks for custom or made-to-order items.

Why Choose Us?

• Handcrafted in Southwestern Ontario

• Clear shipping details – no surprise pickup locations

• Support local Canadian craftsmanship

• Free Shipping in Canada on orders of $150.00
  

If you have questions about shipping or pickup? Email or call us – we're happy to help!

Tailored Just For You

You can personalize our made-to-order wood pieces to match your style. Here’s what you can customize on most items:

• Size adjustments

• Wood type

• Stain & finish options

• Custom paint or accent colors

If you like a specific item but want further customization, fill in your custom form with the SKU# of the item in question.

Need Something Completely Unique?

If you have a completely custom idea:

1. Use our [Custom Design Request Form] to share your thoughts.

2. You will receive a clear quote that includes:

   • Production costs

   • Estimated timeline

   • Delivery/pickup options

We will work together with you to make sure your design is just right and strong.

Delivery Options for Custom Orders:

• Professional shipping (for sizes that can be shipped)

• Local delivery throughout Lambton County ($)5-10

• Delivery can be done within 2 hours of Sarnia - we can provide a quote.

• Free pickup at our Sarnia workshop

Note: Extremely large/heavy designs may require special delivery/shipping arrangements. We'll advise during quoting.

Why Choose Our Custom Service?

• Ontario artisanship with personal attention

• No surprises - all costs clear from the start

• Materials purchased from reputable suppliers and products are made to last.